This page sets out when a refund is available on a Wardogs Hacks purchase, when it isn’t, and how to file a request. Buying a key means you agree to these terms alongside our Terms.
Refundable purchases
Three situations qualify for a refund:
- Unused key inside 24 hours. If the key on your order has not been activated on any machine and it has been less than 24 hours since checkout, we will refund it in full.
- Loader downtime over 6 hours. If our loader is down for a continuous period longer than six hours during an active subscription window, you can request a pro-rata refund or a matching time extension.
- Duplicate purchases. If the same product was charged to your card or wallet twice within one order flow, we refund the duplicate line in full.
Not refundable
The following are not eligible, without exception:
- Activated keys. Once a key has been redeemed on any hardware, the subscription clock has started and the sale is final for that period.
- Game-side bans. A ban issued by the game publisher or its anti-cheat is outside our control and does not qualify. See the risk section in the product listing before buying.
- Personal regret. Change of mind after activation, no longer playing the game, or preferring a different provider are not grounds for a refund.
- Antivirus flags. A false-positive from your AV is a known behaviour for loader software. Work through the antivirus setup guide first; a flag on its own is not a refund reason.
- User install error. Failing to follow the setup steps, running the loader on an unsupported OS build, or breaking your own install is not covered.
How to request a refund
Email the support inbox listed on the contact page with:
- Your order ID (from the checkout confirmation email).
- The email address used at purchase.
- A one-line reason that matches one of the three refundable categories above.
Do not open a support ticket and a chargeback in parallel. Pick one.
Response time
We reply to refund requests in under 24 hours during ops hours: Monday to Saturday, 09:00 to 23:00 UTC. Requests filed outside that window are picked up at the start of the next shift. Approved refunds return to the original payment method within the processor’s normal settlement time, typically 3 to 10 business days.
Chargebacks
Filing a chargeback with your bank or card issuer before contacting support results in immediate account termination and an IP block across our infrastructure. Any active keys tied to the order are revoked. If you believe your purchase qualifies for a refund, email us first and give us the 24 hour window to resolve it.
Changes to this policy
Updates to this policy take effect from the date shown in the byline above and apply to orders placed after that date. Prior orders are handled under the version of the policy in force at the time of purchase.
Any dispute is resolved individually; no class actions.